Information for customers who request special assistance

Information for customers who request special assistance


We’ll be happy to help you out


We aim to create a society where everyone can enjoy leisure and culture, and all customers can have a safe and comfortable journey. Please do not hesitate to ask our staff as they endeavor to provide, as much support as possible, so that all customers can enjoy sightseeing without worry. Not every staff can speak English, but we’ll do our very best to help you.

Wheelchairs
Transfer with a wheelchair
We will guide you more smoothly if you let us know the following information in advance. It is possible to accept even without prior notice, but it may take some time to prepare.
We’re afraid we cannot support you on the call. Please email your information below to the following address.
eigyo@tankai.jp.

# Information of your wheelchair
 1. Is it a Manual wheelchair or an Electric one?
 2. Is it collapsible?
 3. Size (height, width, depth)
  *For collapsible wheelchairs, also the size after folding.
 4. Weight
# Facility you want to use
# Name of the representative person
# Date and time of use
# Number of passengers
# Number of wheelchair users
# Boarding point
 *If you use Amanohashidate sightseeing boat, please let us know from which you will board on: Ichinomiya boat dock,
  Amanohashidate boat dock, or Miyazu boat dock.
# Your contact information on the day (mobile number)

Remarks:
Depending on the size and weight of wheelchairs, you may not be able to board the boat or cable-car. However, you might be able to board by transferring to the wheelchair prepared by us.
While there is an exception depending on the design of the wheelchair, you can go through the entrance of the cable car or the boat, if its width is up to 670mm (if you ride a cable car) or up to 650mm (if you board a Kamome No.1 or 3) or up to 1000mm (if you board a Kamome No.5, 6, 11 or 12).

There are many slopes in Amanohashidate Kasamatsu Park so you are asked to be assisted by a caregiver.
We apologize for the inconvenience and appreciate your understanding in this matter.




The approximate time for procedures
If you need the assistance of staff to move, please come to the platform as early as possible. It can take about 15 minutes for the procedure (transferring and checking the wheelchair, etc.)




Accessible Restroom (Toilet)
Facilities Yes or No
Amanohashidate Cable Car Fuchu-Station Yes
Ama-terrace(Souvenir shop) Yes
Amanohashidate-sightseeing boat Amanohashidate boat dock No
Ichinomiya boat dock No
kamome No.1 No
kamome No.3 No
Kamome No.11 Yes
Kamome No.12 Yes
Ine Bay Boat Tour Hide boat dock Yes
Kamome No.5 Yes
kamome No.6 Yes
*There is no restroom(toilet) inside the cable car. *Kamome means a seagull. All our boats are named “Kamome”.



Acceptable number of wheelchair are as follows.
Facilities Vehicle and Vessels Available number per a vehicle or a vessel
Amanohashidate Cable Car Cable Car Up to two wheelchairs
Nariai Mountain Bus Bus Up to one wheelchair
Route Bus (Tankai Bus) Bus Up to one wheelchair
Amanohashidate-sightseeing boat kamome No.1 Up to three wheelchairs
Kamome No.3 Up to three wheelchairs
Kamome No.11 Up to four wheelchairs
Kamome No.12 Up to four wheelchairs
Ine Bay Boat Tour kamome No.5 Up to five wheelchairs
Kamome No.6 Up to five wheelchairs
*Kamome means a seagull. All our boats are named “Kamome”.
Remarks:
Depending on the tide level and wave conditions, you may not be able to board to ensure your safety.
Our restaurant “Ama Dining” is on the 2nd floor. It can be quite dangerous to go up and down the stairways so we recommend a terrace table on the 1st floor to ensure your safety. Caregiver need to order and pay for at the restaurant on the 2nd floor but we will bring your food to your table on the terrace.
We appreciate your understanding, and apologize for inconvenience. Thank you.





Lending wheelchairs
Wheelchairs are available to borrow at our facilities below(free). Feel free to talk to us!

Facilities Platform Yes or No
Amanohashidate Cable Car Fuchu-station Yes
Amanohashidate-sightseeing boat Amanohashidate boat dock No
Ichinomiya boat dock Yes
Ine Bay Boat Tour Hide boat dock Yes
*Limited to use within our facility.

Remarks:
Limited to use within our facility.
Wheelchairs be in limited supply and do not accept reservations by phone or email. We appreciate your understanding, and apologize for inconvenience. Thank you.




Assistance dogs
They can accompany customers free of charge. For customers who request, please consult with us in advance.
There is no potty for dogs. Sorry for inconvenience.



Other requests
If you have other requests, please do not hesitate to email us to following address.
eigyo@tankai.jp



Please tell our staffs if you need any assistance!

For More Information!
Events, Activities, Regional Cuisine,
Souvenir shops and Accommodations
For more details, please refer to the link below.